Limited Capital is Limiting

BrokeAccording to a recent article in the online WSJ, there are successful companies that started on a shoestring. Examples of these are Live Worldly, LLC, beginning with a $40 investment, Food Tour, with a $100 investment and Floor Works New York that began on $145.00. While these company owners are not gazillionairs, they have achieved a level of enviable success. However, limited capital does have its, well, limitations.

Depending on the stage of growth, and your long-term vision for growth, the need for sufficient operating or investment capital changes. Of course, the best time to get a handle on needed financial resources is during the start up stage. This is critical to the growth of your organization and it’s true whether your company delivers products or services.

Many business leaders believe in the hard work philosophy. If I work hard, I will be successful. The CEO for Food Tours states that he invested “$100 and 100,000 hours.” Being short sighted about the amount of money one requires to run a business is not only limiting, it will take a toll. Limited capital can negatively affect growth, both in terms of achieving targets such as the number of clients/customers, revenues, and profits; but also in achieving more long-term visions. An example is in attempting to deliver time sensitive products and the lack of funding to deliver them in a timely fashion. Therefore, right from the beginning a good business plan is essential.

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Work Flow = Cash Flow

Ben 100Some business owners equate revenue to cash flow. However, they are not the same. A company can be drowning in revenue and not be able to pay its bills. Understanding how much money there is every day or week to pay bills is critical. This helps to eliminate surprises. It doesn't matter how little cash there is to track, waiting until you think you have enough to track is a dangerous game. Understanding cash flow management allows business owners and CEOs to make better decisions up to six months in advance.

It is imperative for the organizational leader to focus on money. In addition, helping employees understand cash flow can provide a big boost to productivity. In other words, when employees understand how work flow affects billing, then they can understand how essential it becomes to get products and projects delivered to customers in a timely fashion. Let's examine some ways to stay on top of this challenge.

A period to measure cash flow can be weekly or monthly. Once this decision has been made, here is a step-by-step formula to establish your flow cycle tracking system.

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Does Your Lemonade Stand Stand Out?

Girl  LemonadeWEBPerhaps you’ve heard of Lemonade Day. It’s a day for teenagers to learn about becoming entrepreneurs by selling lemonade from their own lemonade stands. These young business people learn how to attract customers by making their “brand” of lemonade stand out from the competition. One youngster had a character with a lemon head waving at passersby. Another sold several flavors and added real pieces of different sliced fruits to distinguish hers. A 16-year-old male even sold other products like water to joggers. How are you locking your customers into your products and services?

There are three elements that keep the competition from wooing your customers away, giving you a competition advantage and that also tells you what your average customer is worth in time and dollars.

Customer Magnet – This element measures the strength of the quality of your products and services that keep your customers coming back to you. Simply saying your product or service is of high quality, just doesn’t cut it anymore. Rather, the proof in the pudding is how you stand behind your products and services and the experience the customer has when things do not go well from their perspective.

Barrier to Entry – Can your product or service be replicated by every other Lemonade Stand? Just as the young entrepreneurs learn, your business must hold something unique for your customer. If you are just a cookie cutter product or service, there’s no answer to the question “So what?” when you say we offer, “Blah, blah, blah and this, that and the other.” Well so does every other lemonade stand!

Lifetime Value of the Customer – Wouldn’t it be great to know how long a customer is likely to stay with you and how much the lifetime value of a customer is to your company? Well there’s an app for that, ur, I mean a formula for that. Here’s how it works.

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Plummeting Profits

Plane on fire WEBAsiana Airlines’ Flight 214 was headed in the right direction and aiming for the correct target, runway 28L at San Francisco’s International Airport. According to the online San Francisco Chronicle, unfortunately, the Boeing 777 was “behind the power curve” as described by Jim Tilmon, a former commercial pilot and aviation consultant in Arizona. Approaching the runway should be undertaken with a certain level of power, states Barry Schiff, a former pilot for TWA who writes about aviation safety. Business profits too, must be approached from a certain power standpoint.

Organizations with inadequate profits are falling behind their growth curve and have failed to use a power approach in addressing profits. Simply driving a lot of revenue into a business does not guarantee success. Many business owners think that focusing on top line revenue is a plan for growth. However, without a solid understanding of how much money it takes to keep the doors open, and how much money it takes to produce the product or service, a company is on track for a collision with failure.

Profits are necessary for growth. Therefore, it’s critical that there is a specific and well thought out strategy for driving profits into a company. Successful companies recognize the importance of creating a flight or profit plan (budget). This plan should be a 12-month view of the company’s core competencies from which they derive revenue, monthly projections of revenues, cost of goods and expenses.

Without such a plan, the CEO doesn’t realize how high, low, fast, or slow his or her company is traveling until the company hits a 14,000-foot mountain that causes his or her business to crash and burn. Some entrepreneurs think that they simply need to spend less money than they bring in. Growing and keeping profits is a bit more complicated than this simple formula. While many entrepreneurs recognize they need a business plan, most are not aware of the fundamental profit design of their company.

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Got Excess Baggage?

BaggageWEBA company is either growing or dying. A company must grow in terms of profits, products/services, or people. People growth adds complexities. According to Navigating the Growth Curve, a book by James Fisher, entrepreneurial companies navigate seven stages of growth as they add one employee and keep adding employees up to 500.

However, the CEO who anticipates and prepares for the next stage allows the CEO and his or her executive team to:

  1. Predict how growth will impact the company
  2. Focus on the right things at the right time
  3. Help the leaders adapt to the changes needed as the company grows.

While each stage of growth has its own challenges, carry over challenges ignored from previous growth stages will need addressing. This helps ensure that the organization will be ready to move on to the next stage without excess baggage bogging down the growth process. In short, dealing with past, present and future challenges of the business aid in understanding hidden agents that might affect the growth of the company. This helps the executive team to address the right things at the right time and takes the guesswork out of where to spend precious resources.

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Taking Care of Business at any Stage of Growth

X-Ray DollarWEBStarting a business can be tough. Taking care of business can encompass decisions such as obtaining funding, to deciding to have a home office or go elsewhere and the ramifications of each. Other business elements include ensuring that all the right legal documents are in place. These can include county, state, and federal documents depending on your business. Alternatively, documents can include partnership agreements that can help prevent or at least lessen expensive legal disagreements later as the business matures and perhaps takes on even more partners. Then there is the business of getting the word out about your business and selling your products or services. Then, there’s the business of the business. This includes the everyday nuts and bolts of operations, customer service and management. These considerations might be daunting enough. However, as a business grows, each stage of the business has its own business issues. The good news is that these patterns are predictable. Therefore, anticipation and preparation can help ease the pains of growing a business. Here is how to take care of business during different growth stages.

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Don't Hate HR

Hate HR WEBThe pressure for executives, managers and supervisors to stay on top of performance management (PM) is tremendous. However, the question is, do they understand the why of PM and its benefits? Why should they bother? After all, the people they manage are responsible working adults who don’t require monitoring like a group of third graders. Right? Well, er, umm, in some cases yes, in other cases, you would be amazed. The truth of the matter is that each member of an organization brings value, intelligence, and talent to an organization and its goals. Further, workers, especially the younger generation, want meaningful work. There is more at stake than one may realize.

In Peter Fischer’s book, Navigating the Growth Curve, the author suggests that business models should be profit-driven, people-oriented, and growth-smart. He goes on to suggest that people spend about 70% of their time at work. Now we can begin to understand the impact that PM can have on the organization, profits and people. Therefore, establishing a true PM system involving people in the organization’s goals, mission and vision drive performance to specific targets and higher levels. Once a year reviews are not a true PM system. Further, most managers dislike delivering them and usually hate HR for making them conduct them. However, a true PM system and meaningful work become a powerful force to meet the needs of the organization. Benefits from PM are realized organization wide, for supervisors/managers, and employees Let’s look at some specific benefits that a true PM system brings.

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Dr. Jeykll and Ms. Hyde

iStockSara, a customer service representative with your company can charm the socks off most any customer and have them eating out of her hand. She receives constant kudos on customer feedback forms. Co-workers, however, find Sara a little less charming. Sara reserves rudeness, sarcastic answers and the inability to deliver needed information for her co-workers. Is this Dr. Jekyll and Ms. Hyde personality something that is just “hard wired” into Sara’s personality and cannot be changed?

Bill is an IT supervisor who is knowledgeable, capable and runs a tight ship. However, getting information from Bill is like trying to push an elephant up a mountain. Bill is stubborn, withholds information others need and has no sense of urgency. If organizational change is in the air, Bill becomes Negative Nellie and is always the last to get on board with the changes, if ever. Is Bill’s behavior just a personality quirk that deserves overlooking by the rest of the staff?

These types of behaviors often bamboozle managers. When confronted with a Sara type, a manager once stated, “I guess it’s just her personality and you can’t expect someone to change their personality.” This kind of thinking gives tacit approval to the individual to continue with these types of behaviors. Therefore, ignoring it or accepting it only leads to more of it. These types of behaviors do have some basis in personality. However, non-productive, rude and conflict generating behavior is unacceptable in the workplace. So what’s a manager to do?

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